Refund policy

At Grind Fitness, we are committed to delivering high-quality digital fitness coaching services and personalised training programs tailored to each customer.


Because our products are digital and personalised in nature, please review our refund and cancellation policy carefully before placing an order.


 

Personalised Digital Services

 


All Grind Fitness plans and coaching services are custom-prepared based on the information provided by the customer at the time of purchase. This includes personalised fitness programming, coaching structure, and digital service preparation.


As work begins shortly after an order is placed, refunds are subject to the conditions below.


 

Refund Eligibility

 


Customers may request a refund within 1–3 calendar days from the original transaction date, provided that:

 

  • the personalised training plan or service has not yet been created, prepared, delivered, or processed; and

  • no substantial work has already been completed by the Grind Fitness team.

 


 

Non-Refundable Services

 


Once a personalised training plan, coaching service, or digital program has been created, prepared, delivered, or assigned to the customer, the order becomes non-refundable.


Due to the customised and digital nature of our services, we are unable to offer refunds after work has commenced or after delivery has taken place.


 

Cancellation Requests

 


If you wish to cancel your order, please contact us as soon as possible using the contact details provided on our website. Cancellation requests are reviewed based on the status of the service preparation process.


 

Chargebacks & Payment Disputes

 


Customers are encouraged to contact Grind Fitness directly before initiating a payment dispute or chargeback. We are committed to resolving issues fairly and professionally wherever possible.


Unauthorised chargebacks for completed or delivered services may be challenged with supporting documentation, including proof of service preparation, delivery, and customer communication.


 

Contact Us

 


For refund or cancellation enquiries, please contact our support team through the contact information available on our website.


Grind Fitness reserves the right to update or modify this policy at any time without prior notice.